Melody Benefits is a company that provides benefit cards for health care workers. However, many of their users struggled to understand the benefits due to language barriers, leading to hundreds of daily inquiries and creating a significant burden on customer support.

To address this, we developed an NFC-enabled card that comes with the benefit card. By simply tapping their phone to the NFC card, users are directed to a beautifully designed, user-friendly webpage. The experience begins with a language selection feature, allowing users to choose their preferred language, followed by clear step-by-step instructions tailored to their needs.

This solution drastically reduced confusion and support calls, while empowering workers with the information they needed in an accessible and straightforward way.

Key Features:

Multilingual Support: A language selection interface ensures accessibility for diverse users.

Step-by-Step Guidance: Clear and concise information presented in an easy-to-follow format.

Seamless Access: NFC technology simplifies the process, requiring only a phone tap to access the information.

The NFC-enabled Melody Benefits Card successfully bridged the communication gap, transforming a complex process into a simple and intuitive experience, while significantly reducing support requests.

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